Downloads

You can download a number of useful documents from this page.

B2B-related downloads

• Customer Charter and Statement of Service
• Employer Responsiveness Strategy
• QCA NVQ Code of Practice
• Directory of Courses and Training
• Information and Advice policy
• Learner Appeals Procedure
• Confidentiality Policy
• The Equality and Diversity Policy
• Complaints Procedure

Learner downloads

• Job Hunting Guide