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Contact Centre Operations

  

NVQ Level 2 in Contact Centre Operations is aimed at those who work in contact centres and deal with customers over the telephone on a daily basis. The skills covered are relevant to every sector, from utilities and banks to mobile phone companies and travel and tourism. It has been designed to cater for the wide range and diversity of job roles in the sector, and to reflect the range and depth of competence required by different people working in the sector.