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Customer Service NVQs are available at Levels 1 to 3 and are aimed at individuals working in, or seeking to work in, a variety of customer service settings. These may include the hospitality industry, medical reception, front-of-house settings in business and banking, or non face-to-face areas such as call centres.
We offer these qualifications at QCF Levels 1, 2, and 3.
NVQ Certificate in Customer Service Level 1
| Typical job role |
Assistant sales staff |
| Typical duties |
Effective customer communication, positive attitude, recognise and deal with customer requests, queries and problems |
NVQ Certificate in Customer Service Level 2
| Typical job role |
Sales staff, service desk personnel or call centre staff |
| Typical duties |
Delivering effective customer service and interacting directly with customers |
NVQ Diploma in Customer Service Level 3
| Typical job role |
Call centre section leader, sales team supervisor and customer services team leader |
| Typical duties |
Delivery of customer service as well as monitoring and developing the quality of customer service given |
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