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Home
About Us
Personnel
Derek Allford, Director
Lynn Allford, Director
Cindy Nicholls, Principal Consultant
David Sass, Principal Consultant
Sophie Vaughan Warner, Principal Consultant
Richard Bignall, Principal Consultant
Dr Michael Cooper, Principal Consultant
Associates
Customer Charter and Statement of Service
Employer Responsiveness Strategy
Clients
Terms of Business
News
Consultancy
Organisational Development
Training / Education Centre Development
Curriculum Design and Development
Curriculum Accreditation
Psychometric Profiling
People Management
Quality Systems
Personal Development
Training
Bespoke Training Programmes
Managing Continuing Professional Development
Running Effective Meetings
Managing People
Presentation Skills / Public Speaking
Supervision and Coaching Skills
Telephone Techniques
Reception Skills
Outstanding Customer Service
Assertiveness at Work
Team Building
Project Management
Trainer Skills
Producing a Strategic Business Plan
Staff Appraisal Interviews
Time Management
Stress Management
Anger Management
Effective Delegation
Negotiation Skills
Managing Team Development
Quality Assurance Systems (ISO 9000)
The Care Market
Social Care Values
Working Relationships in Social Care
Recognising and Dealing with Abusive Situations
Dealing with Grief
Care and Welfare Programmes
Development Programme for First Line Care Managers
Development Programme for Those Who Work With People With Dementia
Development Programme for Those Who Work With Medication
Development Programme for Counsellors
Leadership and Management Programmes
Development Programme for Team Leaders
Development Programme for Supervisors and Managers
Development Programme for Senior Managers
Customer Service Programmes
Development Programme for Contact Centre Operatives
Development Programme for Contact Centre Supervisors and Managers
Development Programme for Customer Service Supervisors and Managers
Teaching and Learning Programmes
Development Programme for Trainers and Teachers within the Lifelong Learning Sector
Professional Development Programme for Trainers and Teachers within the Lifelong Learning Sector
Professional Development Programme for Trainers and Teachers within the Lifelong Learning Sector
Frequently Asked Questions
Vocational and Professional Qualifications
NVQs
Business and Administration
Team Leading
Management
Customer Service
Information Technology User Skills (ITQ)
Business Improvement Techniques
Contact Centre Operations
Contact Centre Professionals
Health Care Support Services
Health and Social Care (Adult Care, Dementia Care and Learning Disabled Care)
Children and Young People’s Workforce
Leadership for Health and Social Care and Children and Young People’s Services
Advice and Guidance
Supporting Teaching and Learning in Schools
Principles of Teaching and Learning
Assessor Qualifications
Internal Quality Assurance of Assessment Qualifications
Subjects Specifically to Support the Care Induction Standards and the Health and Social Care NVQs
Equal Opportunities Prejudice and Power
Anti-Discriminatory and Anti-Oppressive Practice
Promoting Anti-Discriminatory Practice
Breaching Confidentiality
Promote Empowerment of Service Users
Understanding Social Care Values
The Worker Relationship
Understand the Effects of the Service Setting on Service Provision
Recognise and Work With Constraints and Conflicts
Promote Achievement and Fulfilment
Independence, Choice and Inclusion
Understanding Communication Skills
Access to Policies and Procedures and the Role / Responsibilities of the Worker
Care Standards Act 2000
Understanding Supervision
Reflective Practice
Control of Substances Hazardous To Health (COSHH)
Fire Prevention
Emergency First Aid at Work
Safe Food Handling
How to Respond to an Abusive Incident
Recognising Adult Abuse and Neglect
Challenging Behaviour
Critical Incidents
Write It Down
Basic Personal Care
Dementia and Confusion
Understanding Loss and Bereavement
Grief and Mourning
Mental Health Awareness
Developing a Team (Part One)
Developing a Team (Part Two)
Planning and Delivering Training
Making Meetings Work
VRQs
Level 2 BTEC Certificate in Team Leading
Level 5 BTEC Diploma in Management and Leadership
Level 7 BTEC Diploma in Strategic Management and Leadership
Level 3 Award in Preparing To Teach in the Lifelong Learning Sector (PTLLS)
Level 4 Award in Preparing To Teach in the Lifelong Learning Sector (PTLLS)
Level 4 BTEC Certificate in Teaching in the Lifelong Learning Sector (CTLLS)
Level 4 Diploma in Teaching in the Lifelong Learning Sector (DTLLS)
Level 5 Diploma in Teaching in the Lifelong Learning Sector (DTLLS)
Level 3 EDI Certificate in Project Management
Professional Qualifications
Level 5 BTEC Higher National Diploma in Business
Level 5 BTEC Higher National Diploma in Health & Social Care
Level 4 BTEC Certificate in Teaching in the Lifelong Learning Sector (CTLLS)
Level 4 BTEC Diploma in Teaching in the Lifelong Learning Sector (DTLLS)
Level 5 BTEC Diploma in Teaching in the Lifelong Learning Sector (DTLLS)
Level 5 BTEC Diploma in Management and Leadership
Level 7 BTEC Diploma in Strategic Management and Leadership
Short Courses
Level 3 BTEC Award in Working with Medication
Level 2 BTEC Award in the Prevention and Control of Infection
Level 2 BTEC Certificate in Dementia Care
Level 2 EDI Award in Equality and Diversity
Research
Information, Advice and Guidance
Downloads
Contact Us
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