Effective communication at work
Enables delegates to improve their personal effectiveness when communicating with others. Assertiveness is of value to all in the workplace and results in productive working relationships.
| Who should attend? |
Managers and supervisors who wish to enhance their overall performance by being more positive and confident |
| Course content |
Recognising the difference between assertive, aggressive and passive behaviour
Assertive techniques
Developing self confidence
How to deal with fear
Knowing your body language
Identifying basic steps in an assertive situation
Dealing with the bully |
| Duration |
1 day |
| Cost |
Price on application |
If you think this course could help you or members of your team, please get in touch.
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