The essential focus for all business

Customer service plays a vital part in establishing good business relationships, leading to enhanced performance. A course for all staff responsible for any aspect of customer service.

Who should attend?	All staff that have regular contact with customers and those that need to be aware of the significance of customer service within the organisation
Course content	Customer service and internal relationships Improving sales How to increase customer satisfaction Dealing with difficult customers Handling complaints Gaining customers confidence and loyalty Maintaining composure under pressure Action planning for introducing enhanced customer service
Duration	1 day
Cost	Price on application

If you think this course could help you or members of your team, please get in touch.