Quality communication at the front line of business
For all staff that use the telephone, particularly those in front line customer service positions, where effective and efficient techniques are vital to successful business performance.
| Who should attend? |
Everyone who wants to develop and improve their telephone communication skills |
| Course content |
The importance and benefits of a telephone policy
Identifying customer expectations
First impressions count
Message taking
Listening skills
Incorporating sales
Answering
Dealing with complaints
How to handle abusive calls |
| Duration |
1 day |
| Cost |
Price on application |
If you think this course could help you or members of your team, please get in touch.
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