Bespoke Training Programmes

Our bespoke training programmes are tailored to your needs so you can:

• cover as much ground as possible in a short time
• “pick and mix” content from several courses
• gain skills for a specific project or task
• get focused attention for specialist users
• obtain one-to-one attention for a senior employee.

Bespoke training could be focused around the following concepts:

• Managing Continuing Professional Development
• Running Effective Meetings
• Managing People
• Presentation Skills / Public Speaking
• Supervision and Coaching Skills
• Telephone Techniques
• Reception Skills
• Outstanding Customer Service
• Assertiveness at Work
• Team Building
• Project Management
• Trainer Skills
• Producing a Strategic Business Plan
• Staff Appraisal Interviews
• Time Management
• Stress Management
• Anger Management
• Effective Delegation
• Negotiation Skills
• Managing Team Development
• Quality Assurance Systems (ISO 9000)
• The Care Market
• Social Care Values
• Working Relationships in Social Care
• Recognising and Dealing with Abusive Situations
• Dealing with Grief

We can also offer learning and development to support the following:

• Mentoring skills
• Coaching skills
• Handling information
• Continuity and change
• Benchmarking
• Quality controls and setting standards
• Commissioning and contracting
• Book-keeping
• Budgeting
• Finance for non-financial managers
• Reducing financial risks
• Health and safety in the workplace
• Client assessment and care planning
• Redundancy counselling
• Pre-retirement courses
• Vocational qualification assessment and verification
• Report writing
• Inter-agency working skills
• Training needs analysis
• Clinical supervision model
• Risk and risk management
• European Social Fund applications
• National traineeships

To discuss any of our courses, please contact us.