Development Programme for Contact
Centre Operatives |
|
Provides delegates with the knowledge and understanding of a contact centre operative – this provides support for the Contact Centre Operative NVQ at Level 2 and with the successful completion of assignments the Contact Centre Skills Award will be awarded.
| Who should attend? |
Any contact centre personnel who are fairly new to their customer service role |
| Course content |
Operational aspects of a Contact Centres
Successful call handling
Developing effective customer relationship skills
Dealing with customer problems and complaints
Team working skills
Contact Centre Technologies and Regulations |
| Duration |
6 x ½ days |
| Cost |
Price on application |
If you think this course could help you or members of your team, please get in touch. |
