Development Programme for Contact
Centre Supervisors and Managers |
|
Provides delegates with the knowledge and understanding of a supervisor’s role within a Contact Centre – this provides support to the Contact Centre Professional NVQ at Level 3 and with the successful completion of assignments the Contact Centre Supervisory Skills Award will be awarded.
| Who should attend? |
Any contact centre personnel who have the responsibility for managing the direct practice and service delivery of others |
| Course content |
Effective leadership and development for Contact Centres
Improving performance – yours and other personnel
Developing effective working relationships
Managing resources and organisational improvement
Contact Centre technologies and regulations |
| Duration |
8 x ½ days |
| Cost |
Price on application |
If you think this course could help you or members of your team, please get in touch. |
