Development Programme for Customer
Service Supervisors and Managers |
|
Provides delegates with the knowledge and understanding of a customer service relationship supervisor’s role – this provides support to the Customer Service NVQ at Level 3 and with the successful completion of assignments the Certificate in Customer Service will be awarded.
| Who should attend? |
Any customer service personnel who have a senior customer service role |
| Course content |
Customers and customer care
Effective delivery of customer service and customer satisfaction.
Planning and implementing customer service improvements
Key legislation and any regulatory requirements
Developing effective working relationships |
| Duration |
8 x ½ days |
| Cost |
Price on application |
If you think this course could help you or members of your team, please get in touch. |
